FAQ & policies
Everything to know before booking
Pricing, payment, cancellations, pets, access and more. Still have a question? Text us at (310) 505-3195.
How do you price a cleaning?
Price depends on the size of your home, the type of clean, how long since the last professional clean, and anything you want included or skipped. Send the quote form and we'll text you a price. We never start cleaning until you approve it.
What's the difference between a standard and a deep clean?
A standard clean is regular upkeep: baseboards, blinds, fans and door frames are dusted. A deep clean hand washes them, and adds inside the oven and fridge, grout, descaling shower glass, window sills and tracks, vents and high spots. For first visits, or homes not professionally cleaned in about 3 months, we recommend a deep clean.
How fast will I hear back?
Usually within 3 hours during office hours: Monday to Friday 8am to 6pm, and Saturday and Sunday 10am to 3pm. You can choose a text or a call.
How does the recurring discount work?
Set up weekly, every-other-week or monthly service and your 3rd visit is 20% off. It's a one-time discount and can't be combined with other offers.
Can my price change?
Rarely, but it can. Your quote is based on what you tell us and any photos you send. If we arrive and find more build-up than expected, the scope changes, or the home needs a deep clean instead of a standard one, we'll tell you the new price before we start. We never start cleaning until you approve it. And if the job is smaller than expected, your price goes down.
Do extras cost more?
Some items, like inside the oven or fridge, are already part of certain cleans. Telling us what you want included (or skipped) just helps us price it right. No surprise charges: we never start cleaning until you approve the price.
Are you insured?
Yes. Kitty's Cleaning Services is insured.
What if I'm not happy with something?
Tell us within 24 hours and we'll come back and fix it at no charge. That's our satisfaction guarantee.
Do you speak Spanish? ¿Hablan español?
Yes! Sí, hablamos español. You can text, call or fill out the quote form in Spanish.
Do I have to share my full address?
No. Cross streets are enough for a quote. We'll get the exact address when you book.
How do I pay?
Zelle or cash, due at the end of the service. No deposit needed to book.
What's your cancellation policy?
Please give us at least 12 hours' notice to cancel or reschedule. There's no fee. If we can't get in when we arrive (a lockout), there's an $80 fee.
Do I need to be home?
No. A lockbox, key or door code all work.
What about pets?
Friendly pets are fine. If your pet is aggressive or timid, please put them away during the clean. We prefer pets are put away when possible.
Do you need parking?
No, but it helps if you have a spot for us. If parking will be tricky, let us know beforehand so we can plan for it.
Do you bring supplies?
Yes. We bring our own supplies and equipment, including a special product for hardwood floors. We can use eco-friendly or pet-safe products on request. Want us to use yours? Tell us beforehand and we can take some off the price.
How far ahead should I book?
Most clients book about 1.5 weeks ahead. Moves can often be scheduled sooner. Weekend spots are very limited.
Can I have the same cleaners every time?
Yes. Just ask for a specific team.
Is there anything you don't do?
We don't clean biohazards, and we can't do outside windows above the second floor.
Ready for a cleaner home?
Tell us about your space and we'll text you a price, usually within 3 hours.